©CRTGE
©CRTGE

Terms of Service

Re-use of the content (texts, photos and icons)

Unless otherwise indicated, content is the property of the publisher of these websites or their partners. It may not be copied or used without their permission.

We indicate copyright information concerning the images on the website. We encourage photographers to inform us if, despite the diligence and care we use in producing our websites, any omissions or errors occur.

Special copyright information concerning the icons of the interactive map: Maps Icons Collection

Information provided on visit.alsace

Although the authors of this website have produced it with due care, we cannot guarantee the completeness or accuracy of the information provided. It is the website users' responsibility to use the information contained on the website with caution, and to carry out all the necessary checks.

Some of the content on this website comes from a database with information supplied by third parties, under their sole responsibility.

Users who have identified errors are requested to report them to us at the following address: bug@visit.alsace so that we can correct them.

The publisher of the website reserves the right to correct, modify or delete content at any time, without notice.

Contact service

Visit.alsace helps website users and service providers (e.g. hotels and restaurants) contact each other by displaying contact information (e.g. telephone numbers, booking links, social media pages, etc.) and by sending contact forms.

Any transactions or conversations that may result from this service are the exclusive responsibility of the website user and the service provider. Consequently, no claims or disputes shall concern ARTGE or ADT in any way whatsoever.

Availability calendar

For information purposes, the availability calendar of certain accommodations is displayed. The availabilities are entered by the service providers themselves or by tourist offices, or are provided by third-party companies. It is the website users' responsibility to contact the hosts directly to check the actual availability of the accommodation.

User reviews and content of external websites

Visit.alsace features reviews from a third-part service. The website publisher is not responsible for the moderation or authenticity of the reviews.

Applicable law

These terms and conditions are subject to French law. In the event of disputes, if the parties fail to reach an out-of-court settlement, the courts of France shall have jurisdiction.

Personal data

ARTGE and ADT undertake to ensure that your data is collected and processed from the www.visit.alsace websites in compliance with the General Data Protection Regulation (GDPR) and with the French Data Protection and Civil Liberties Law.

Cookies

A cookie is a simple text file stored on your computer by the server of the website that you visit. Cookies are used to store data in order to facilitate browsing and enable certain functions.

When you visit our website for the first time, a banner informs you of the use of cookies on our website. They will not be stored unless you accept them or if you continue browsing on our website.

The cookies that are generated are not transferred to third parties or used for other purposes.

2 types of cookies are used by our website:

  • Third-party cookies

Certain functions of our websites rely on third-party services that use cookies. These cookies enable these websites to track your browsing data.

  • Performance cookies

In order to improve our website’s user experience, we use a statistical tool (Google Analytics) that enables us to better understand what our visitors want.

What personal data is collected?

Several forms are available on our websites. They enable us to collect statistical information to improve our understanding of what our website visitors want.

Forms to directly contact businesses such as restaurants and hotels, etc.

The information collected is sent directly to the service providers.

On each form, the website user is given the option of subscribing to our newsletters. In this case, the following personal data is collected to stay in contact with the website user:

  • Surname
  • First name
  • E-mail

Brochure request form

Website users can order tourist documentation. If they do so, they are integrated into Customer Relationship Management software in order to have their request processed.

Newsletter

Website users can subscribe to the newsletters of visit.alsace to receive information by email. They can use the unsubscribe link in the newsletter at any time to stop receiving our emails.

Intended purpose of processing

The information collected by our websites enables us to better understand and anticipate the needs of the website users. It also enables us to provide website visitors with better service.

The information is collected for the purpose of managing website users’ requests for information, documentation, newsletter subscriptions or use of the website’s interactive services.

Data storage time

  • Newsletter subscriptions: 2 years after our last contact or the last purchase of a product and/or use of a service of ARTGE
  • Cookies and performance: 13 months

Exercise your rights of access

The controller is Agence Régionale du Tourisme du Grand Est (ARTGE) with its registered office at:

Agence Régionale du Tourisme Grand-Est
Château Kiener
24 rue de Verdun
F-68000 Colmar

Under the GDPR, you have rights of data access, rectification, objection, deletion, portability and processing restriction.

You may exercise your rights by sending an email to the following address: rgpd@visit.alsace.

ARTGE undertakes to answer you within a reasonable time period, no longer than 5 weeks from receipt of your request.

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