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Frequently asked questions

I’m visiting your site to plan a holiday in Alsace

I’d like to write to you to get some advice to plan or book my stay - can you help ?

We communicate in different ways (websites, newsletters, etc.) to help you to plan your stay, but unfortunately we are unable to reply to individual enquiries. Instead, we suggest that:

  • you take the time to study our sites in detail
  • you contact the professionals mentioned on our sites directly (by telephone, e-mail or by visiting their websites)
  • you sign up for our newsletters to keep up to date with all our latest news and tips.
  • you contact the tourist office for the place you are interested in by consulting our interactive map.

I would like to report a mistake

We do our very best... but sometimes, in spite of the care we take with our website, mistakes do slip through the net.

So that we can improve our site, don’t hesitate to let us know which page on the website contains the mistake and give a brief explanation of what the problem is. Contact us at this address bug@visit.alsace

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